At AI Chashma, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit or make a purchase from www.aichasma.com

By using our Site or services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. INFORMATION WE COLLECT

1.1 Personal Information

When you make a purchase or attempt to make a purchase through the Site, we may collect the following information:

• Name
• Billing and shipping address
• Email address
• Phone number
• Payment-related details (processed securely via third-party payment gateways)
• This information is referred to as “Order Information.”

1.2 Device & Usage Information

When you visit the Site, we automatically collect certain technical information, including:

• IP address
• Browser type and version
• Device type
• Time zone
• Pages visited and interaction data
• Referring website or search terms
• This is referred to as “Device Information.”

2. HOW WE COLLECT INFORMATION

• Cookies: Small data files stored on your device to improve website functionality and user experience.
• Log Files: Track website activity such as page visits and timestamps.
• Pixels and Analytics Tools: Used to understand how users interact with the Site and improve performance.
• You can disable cookies through your browser settings; however, some features of the Site may not function properly.

3. HOW WE USE YOUR INFORMATION

• Process and fulfill orders
• Communicate with you regarding orders, support, or updates
• Verify transactions and prevent fraud
• Improve and optimize website performance
• Analyze usage trends and customer preferences
• Share marketing communications (only when consent is provided)

4. MARKETING COMMUNICATIONS

With your consent, we may send promotional emails, messages, or notifications related to AI Chashma products and offers.

• Clicking the unsubscribe link in emails
• Contacting our support team
• Opting out does not affect transactional communications related to orders or warranties.

5. SHARING OF PERSONAL INFORMATION

• Payment processing
• Order fulfillment and logistics
• Website hosting and analytics services
• We may also disclose information if required to comply with legal obligations, law enforcement requests, or to protect our legal rights.
• We do not sell or rent your personal information to third parties.

6. DATA SECURITY

We implement reasonable technical and organizational safeguards to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. DATA RETENTION

• Fulfill business and legal obligations
• Provide customer support and warranty services
• You may request deletion of your personal data, subject to legal and regulatory requirements.

8. YOUR RIGHTS

• Access the personal data we hold about you
• Request correction or update of inaccurate information
• Request deletion of your personal information (subject to legal obligations)
• To exercise these rights, please contact us using the details below.

9. THIRD-PARTY LINKS

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage users to review third-party privacy policies before sharing personal information.

10. CHILDREN’S PRIVACY

AI Chashma products and services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors.

11. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in practices, technology, or legal requirements. Updates will be posted on this page with the revised date.

Your continued use of the Site constitutes acceptance of the updated policy.

12. CONTACT INFORMATION

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us at:

Email: support@aichashma.com

Support Hours: Monday – Saturday | 09:00 AM – 07:00 PM IST