Shipping Policy

Thank you for shopping with AI Chashma. Below are the details of our shipping process.

Order Processing

Orders without prescription lenses are dispatched within 1 working day after order confirmation. Orders are not dispatched on Sundays or public holidays. Orders with prescription (power) lenses take 4 working days to make, because the lenses are made to order, and are then dispatched (about 7–14 working days in total).

Delivery Timeline

Once dispatched, orders are typically delivered within 3-5 working days to metro cities and 5-10 working days to other locations. We ship with Blue Dart and DTDC, and use Delhivery or other couriers where they do not deliver. Delivery timelines are estimates and may vary due to unforeseen situations such as courier delays, weather conditions, or regional restrictions.

Shipping Charges

No shipping charges — delivery is free of cost.

Order Tracking

Tracking details will be shared via WhatsApp and email once the order is shipped.

Shipping Locations

We currently ship to selected locations within India. Serviceability may vary by location.

Incorrect Address or Delivery Issues

Please ensure that your shipping address and contact details are correct. AI Chashma is not responsible for delays or delivery issues caused by incorrect information provided by the customer.