Frequently Asked Questions

    • AI Chashma is a smart glasses brand that blends advanced technology with stylish, everyday eyewear.

    • AI Chashma smart glasses support Bluetooth calling and smart audio. Some models include a camera for photos and videos, while select models offer AI assistant and language translation features.

    • No. Only the Cam Series includes a built-in camera. Other series are camera-free for privacy-focused use.

    • Yes. All AI Chashma glasses are lightweight, comfortable, and designed for everyday use.

    • You can answer or reject calls, listen to music, and control playback directly from the glasses.

    • Yes. Supported models include voice assistance for hands-free commands and interaction.

    • Camera models support AI voice wake-up, intelligent Q&A, object recognition, and AI-powered translation.

    • Yes. Camera-enabled models allow hands-free photo and video capture.

    • Certain models support different lens options such as standard, photochromatic, blue-light, sunglass, and prescription lenses.

    • Yes. Prescription lenses are available for select models. Customers must upload a valid prescription directly on the website during checkout to place a prescription lens order.

    • We currently support single-vision prescription lenses only (distance or near). Bifocal and progressive lenses are not supported.

    • Yes, uploading a valid prescription is mandatory. Orders without a valid prescription will not be processed.

    • Prescription lenses are custom-made and may take 10–12 working days for delivery.

    • Battery life varies by model. Camera models offer up to 12 hours of music playback and extended standby time.

    • AI Chashma glasses use magnetic charging or type c for convenient and fast charging.

    • The glasses connect via Bluetooth, and camera models support Wi-Fi transfer for media files.

    • Yes. The HeyCyan app is required for setup, AI features, and firmware updates.

    • English and Hindi are supported.

    • Estimated delivery (including processing) is 5–7 working days for metro cities and 5–8 working days for non-metro areas.

    • No. Shipping is free across eligible locations in India.

    • Tracking details are shared via WhatsApp and email after shipment.

    • We offer a 7-day replacement policy for defective, damaged, or incorrect products.

    • Yes. A clear unboxing video is mandatory for processing replacement requests.

    • No. We do not offer returns or refunds. Eligible cases receive replacement only.

    • Yes. All products come with a 3-month limited warranty covering manufacturing defects.

    • Yes. Users must follow applicable local laws and privacy regulations while using camera-enabled glasses.

    • Yes. AI Chashma follows industry-standard practices to protect customer data.

    • You can contact us at support@aichashma.com for any queries or assistance.